Exchanges and Returns
Our product exchange policy aims to provide the customer with complete security in relation to the products purchased in our store.
All of our products are guaranteed against manufacturing defects.
We also exchange products that were different from those ordered by the customer.
If you receive a product from us with a manufacturing defect or different from what you ordered, follow the following steps to exchange it:
1- Inform our team about the problem via our email (sac.fyzoshop@gmail.com), sending clear photos of the defective product or the wrong product you received, within 7 days of receipt.
Please note, we do not offer exchanges or refunds after this period.
2- Your complaint will be analyzed within a maximum of 7 working days, we will contact you via email and if the product is proven to be defective, you will be able to choose one of the following alternatives:
- Receive a refund of the amount paid.
- Receive a new product equal to the one ordered.
- Receive a product of similar value.
- Receive a coupon with the value of the product to use on future purchases.
We provide the measurements in centimeters of our products so there is no error when choosing the size.